Emergency Tips

In all emergencies please call us immediately on 02 6650 0544.

In the meantime, here are some helpful tips that may help to minimise damage or solve some common problems.

Burst Electric Hot Water Service – Isolate the power source at the meter box or fuse box. A stop tap will be located adjacent to the hot water system. This should be turned off in a clockwise direction. Then call us immediately on 02 6650 0544.

No Hot Water (Electric) – Check the fuse box and make sure the hot water switch is turned on. If it is on and there is no hot water then call us. It is possible the element has blown.

No Hot Water (Gas) – Check that the gas cylinder is not empty. Attempt to relight the hot water service by reading the instructions generally provided on the inside panel of the hot water service. If you are unable to relight the hot water system, call us on 02 6650 0544.

Gas Leak – Turn the gas off at the bottle immediately and call us immediately.

Can’t Turn Tap Off – Turn off the water supply at the meter which will be generally located at the front of the property. In villas and units, a separate isolation valve is generally located within the dwelling it self. Turn valve off in a clockwise direction.

Burst Water Pipe – Isolate the water supply and call us on 02 6650 0544 as soon as possible.

Sewer Blockage – Minimise water usage to prevent further overflow of sewer and sewerage. Contact us as soon as possible.

Roof Leaks – In the event of a roof leak make sure you catch the water to prevent further damage to carpet and property. If the roof leak appears to be close to electrical lighting and power, call an electrician to isolate the power source and call us on 02 6650 0544 as soon as possible. In the event of a severe leak due to storm damage call the SES on 132 500